Frequently Asked Questions

Have a question about ordering, delivery, returns, or one of our products? You’ll likely find your answer below. If you can’t find what you’re looking for, our team is just a WhatsApp message away.

Ordering & Payment

Q1. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available on all orders across Pakistan. You only pay when your order arrives at your door, no advance payment required.

Q2. What other payment methods do you accept?

Besides Cash on Delivery, we accept bank transfer and mobile wallet payments via Easypaisa and JazzCash. Card payments are not currently processed directly on our site.

Q3. How do I place an order on MediaNet PK?

Simply browse our categories, add your desired products to the cart, and proceed to checkout. Fill in your delivery details, choose Cash on Delivery or another payment method, and confirm your order. You’ll receive a confirmation via WhatsApp or SMS shortly after.

Q4. Can I cancel my order after placing it?

Yes, you can cancel your order before it is dispatched. Contact us as soon as possible via WhatsApp or phone with your order number, and our team will process the cancellation.

Q5. Will I get a confirmation call before delivery?

For most Cash on Delivery orders, our team may call or message you on WhatsApp to confirm your order details before we dispatch it. This helps us reduce fraudulent or fake orders and ensures smooth delivery.

Q6. Do you have a minimum order value?

No, there is no minimum order value to shop with us. However, free delivery offers (if running) may have a minimum order threshold, shown at checkout.

Shipping & Delivery

Q1. Which cities do you deliver to?

We deliver across Pakistan, including Peshawar, Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Quetta, and hundreds of smaller cities and towns nationwide.

Q2. How long does delivery take?

Delivery typically takes 2 to 5 business days depending on your location. Peshawar and nearby KPK areas usually receive orders fastest, within 1 to 2 business days.

Q3. How can I track my order?

Once dispatched, you’ll receive tracking details via WhatsApp, SMS, or email. You can also use our Track Your Order page or message us directly with your order number.

Q4. What if I’m not available when the courier arrives?

Our courier partner will typically attempt delivery 2 to 3 times and may contact you to arrange a more convenient time. Please keep your phone reachable around your expected delivery window.

Q5. Is there a delivery charge?

Delivery charges, if applicable, are calculated at checkout based on your order value and location. We frequently run free delivery promotions; check the announcement bar at the top of our site for current offers.

Returns, Refunds & Warranty

Q1. What is your return policy?

You can request a return or exchange within 10 days of delivery. Defective or wrong items are accepted regardless of packaging condition; change-of-mind returns require the product to be unused and in original packaging.

Q2. Who pays for return shipping?

If the return is due to our error (defective or wrong item), we cover the full return shipping cost. For change-of-mind returns, the customer covers return shipping.

Q3. Do your products come with a warranty?

Yes, most products come with a 6-month warranty against manufacturing defects, as stated on the individual product page. Warranty does not cover misuse, accidental damage, or normal wear and tear.

Q4. How do I make a warranty claim?

Contact us via WhatsApp or email with your order number and a description (and photo/video, if possible) of the issue. Our team will review your claim and respond within 1 to 2 business days.

Q5. How long does a refund take?

Once your return is approved, refunds are typically processed within 5 to 7 business days via bank transfer, Easypaisa, or JazzCash.

Chargers

Q1. Which charger is best for Samsung in Pakistan?

For Samsung phones, we recommend a 25W or 45W USB-C fast charger. Most mid-range Samsung models support 25W charging. Check your phone model to confirm compatibility.

Q2. Can I use a higher wattage charger safely?

Yes. A higher wattage charger (e.g., 65W) will not damage a phone that supports lower wattage; the phone draws only what it needs. It is perfectly safe.

Data Cables

Q1. What is the difference between USB-C and Micro USB?

USB-C is the newer, reversible connector used in modern Android phones (2019 onwards). Micro USB is the older, asymmetric connector used in budget and older devices. Check your phone’s charging port to confirm which type you need.

Q2. Do your cables support data transfer as well as charging?

Yes. All cables at MediaNet PK support both fast charging and data sync/transfer unless otherwise specified on the product listing.

Power Banks

Q1. How many times can a 10000mAh power bank charge my phone?

A 10,000mAh power bank can typically charge a standard 4,000mAh smartphone battery approximately 2 to 2.5 times, accounting for conversion losses.

Q2. Can I take a power bank on a flight from Pakistan?

Power banks up to 20,000mAh (100Wh) are generally permitted in carry-on luggage on most airlines. They are not permitted in checked baggage. Always confirm with your airline before travel.

Hands-Free & Earphones

Q1. Are your hands-free earphones compatible with iPhone?

Most of our wired hands-free earphones use a 3.5mm jack. For newer iPhones without a headphone jack, you will need a Lightning to 3.5mm adapter. USB-C hands-free options are also available for compatible Android devices.

Q2. Which hands-free is best for gaming in Pakistan?

For gaming, we recommend our dedicated gaming hands-free options, which feature enhanced bass, positional audio, and noise-canceling microphones for clear communication during multiplayer sessions.

AirPods & Bluetooth

Q1. What is the difference between TWS earbuds and a neckband?

TWS (True Wireless Stereo) earbuds are completely wire-free, two independent earbuds that connect directly to your device via Bluetooth. A neckband has a wire connecting the two earbuds around your neck but has no wire to your phone. Neckbands generally offer longer battery life, while TWS earbuds are more compact.

Q2. What is ENC in Bluetooth earbuds?

ENC stands for Environmental Noise Cancellation. It uses microphones to filter out background noise during calls, making your voice clearer to the person on the other end. It is particularly useful in noisy Pakistani environments.

DC & Car Chargers

Q1. Will a DC car charger work in both cars and SUVs in Pakistan?

Yes. All standard DC car chargers work with any vehicle that has a 12V or 24V cigarette lighter socket, including cars, SUVs, trucks, and vans common in Pakistan.

Q2. Can I charge two phones at once with a car charger?

Yes. Our dual-port car chargers allow you to charge two devices simultaneously. The total wattage is shared between both ports.

Still Have a Question?

If you couldn’t find the answer you were looking for, our team in Peshawar is ready to help. Reach out directly and we’ll get back to you quickly.

Chat with us on WhatsApp for the fastest response, or visit our Contact Us page to send a message.