Privacy Policy

MediaNet PK (“we,” “us,” “our,” or “the Company”) operates the website medianetpk.com (the “Site”), an online store selling mobile accessories including chargers, data cables, power banks, hands-free earphones, Bluetooth earbuds, and DC car chargers across Pakistan.

This Privacy Policy explains what personal information we collect when you visit or shop on our site, how we use that information, who we share it with, and the choices you have regarding your data. By using our Site or placing an order with us, you agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in line with applicable Pakistani law, including the Electronic Transactions Ordinance, 2002, and the Personal Data Protection Bill framework as applicable.

1.  Information We Collect

We collect personal information only when it is necessary to process your order, respond to your inquiries, or improve our services. We do not collect more information than we need.

1.1 Information You Provide to Us

When you place an order, create an account, or contact us, we may collect the following information:

• Full name
• Phone number
• WhatsApp number
• Email address
• Shipping address (street, city, province, postal code)
• Order details (products purchased, order value, order history)
• Any information you voluntarily share with us via WhatsApp, phone calls, or our contact form

1.2 Information We Do Not Collect

We do not collect or request your CNIC number, bank account details, credit/debit card numbers, or any other sensitive financial information through our site. Since we operate primarily on a Cash on Delivery (COD) basis, no payment card details are processed or stored by us at checkout.

1.3 Automatically Collected Information

Like most websites, our site may automatically collect certain technical information when you visit, including your IP address, browser type, device type, pages viewed, and the date and time of your visit. This information is collected through standard website analytics (such as basic server logs or Google Analytics, if enabled) and helps us understand how visitors use our site so we can improve it.

We do not currently run Facebook, Instagram, or Google advertising campaigns, and we do not use advertising pixels or retargeting cookies on our site. If this changes in the future, we will update this Privacy Policy accordingly and notify visitors through a cookie notice.

2.  How We Use Your Information

We use the personal information we collect strictly for the following purposes:

• To process and fulfil your order, including arranging delivery through our courier partners
• To contact you regarding your order status via phone call, SMS, or WhatsApp
• To verify your order before dispatch, particularly for cash-on-delivery orders
• To respond to your customer service enquiries, questions, or complaints
• To improve our Site, products, and overall customer experience
• To maintain accurate business and accounting records as required by law
• To prevent fraudulent orders and protect the security of our business and customers

We do not use your personal information for any purpose beyond what is described in this Privacy Policy without first obtaining your consent.

3.  Email, Phone & WhatsApp Communication

We currently do not operate an email marketing or newsletter program. If you provide your email address, it will only be used for order-related communication, such as order confirmations and customer support not for promotional newsletters, unless you explicitly opt in to such communication in the future.

We use your phone number and WhatsApp number solely to:

• Confirm your order details before dispatch
• Coordinate delivery timing with you or our courier partner
• Respond to questions you raise through WhatsApp or phone
• Notify you of any delay, issue, or update regarding your order

We do not sell, rent, or share your phone number or WhatsApp number with third-party marketers. If we introduce an email or SMS marketing program in the future, we will update this Privacy Policy and provide a clear opt-in and opt-out mechanism.

4.  How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your information with the following categories of parties, and only to the extent necessary to operate our business:

Any third party we share data with is expected to handle your information securely and only use it for the specific purpose for which it was shared.

5.  Cookies & Tracking Technologies

Our site may use basic cookies that are essential for the website to function properly, for example, to remember items in your shopping cart or to keep you logged into your account session. These are called “essential cookies” and do not track you across other websites.

We do not currently use third-party advertising cookies, Facebook Pixel, Google Ads remarketing tags, or any other tracking technology designed to follow your browsing activity for advertising purposes.

Should MediaNet PK begin using advertising or analytics cookies in the future (such as Facebook Pixel for retargeting), this Privacy Policy will be updated in advance, and a cookie consent banner will be added to the site to obtain your permission, in line with standard data protection practice.

6.  Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption on our Site (where enabled)
• Restricted access to customer order data: Only authorized MediaNet PK staff can view order information
• Secure hosting infrastructure provided by our website hosting partner
• Regular monitoring for suspicious account or order activity

While we take data security seriously, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using industry-acceptable practices to protect your information.

7.  Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• For the duration of your relationship with MediaNet PK as a customer
• As needed to comply with our legal, accounting, or tax reporting obligations under Pakistani law
• To resolve disputes, enforce our agreements, or address warranty and return claims

Once your information is no longer required for these purposes, we will take reasonable steps to delete or anonymize it.

8.  Your Rights & Choices

As a customer of MediaNet PK, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details provided in Section 11 of this Privacy Policy. We will respond to all legitimate requests within a reasonable timeframe.

9. Children’s Privacy

Our site and products are intended for use by adults capable of making independent purchasing decisions. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected personal information from a minor without appropriate parental or guardian consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the features of our site, for example, if we begin running advertising campaigns, using marketing cookies, or launching an email newsletter.

Any changes will be posted on this page with an updated “Effective Date” at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11.  Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us through any of the following channels:

We aim to respond to all privacy-related enquiries within 3 to 5 business days.